Canada Customers

EXCHANGE POLICY 

If a customer is not completely satisfied with a Pink Zebra product for any reason, he or she may exchange it within 45 days of the original order's ship date. Order errors resulting from an incorrectly written or entered part number will be handled as exchanges. The exchanged product must be accompanied by the receipt, trouble ticket number and order number. The item must be exchanged for products of equal or greater value and any price difference would be the responsibility of the customer/ Direct Sales Consultant. The item being exchanged must be featured in the current catalog. The customer or Direct Sales Consultant must pay the cost to ship the product back to Pink Zebra and Pink Zebra will ship the replacement product for free. If the item being exchanged is a limited edition or seasonal item and the product is no longer available, it may be exchanged for another item of equal or greater value. 

REFUNDS/CANCELLATION 

Pink Zebra does offer refunds on cancelled orders within 45 days, as long as the receipt is provided. A refund will be for the price of the product and does not include shipping. A refund may take up to 5 business days to be reflected back to the credit card based on the individual's financial institution. Direct Sales Consultants will comply with applicable consumer protection laws and regulations including any consumer rights to receive specific notices and any rights to return any Pink Zebra product under applicable provincial consumer protection legislation. When making a sale to a consumer, Direct Sales Consultant must provide him/her with an official Pink Zebra retail receipt at or prior to the time of the initial sale and every sale thereafter. Direct Sales Consultants will need to customize the template with his/her personal information. These sales receipts set forth (i) the consumer protection rights afforded by applicable provincial and territorial law for direct sales, including the right to cancel (without any reason) the sale contract up to 10 days after the consumer receives a copy of the contract, and (ii) Pink Zebra’s 45-day exchange policy. Direct Sales Consultants must duplicate the form and provide one to the consumer and retain a copy for their records. There are two sets of receipts: one for Quebec, and another for the remaining twelve provinces and territories. Direct Sales Consultants should maintain copies of all such sales receipts for a period of six (6) years and furnish them to Pink Zebra upon request.